This Week's Herman Trend Alert

Red Shirt Relationships
Becoming More Important

 

  The Herman Trend Alert

August 12, 1998

Service Technicians—An Endangered Species

Back in the sixties, Ralph Nader and others tried to raise our consciousness about our throwaway society. Many of us listened. We bought more energy-efficient products and looked for products with quality that would last. That was then.

Now we have technology that enables us to make electronics and other products more cheaply and we are living in a period of unprecedented prosperity. The cost of replacement is so relatively low and the cost of repair so relatively high that it rarely makes sense to repair an item. On small appliances and office machines, repair shops will charge you one-third to one-half of the cost of the item to simply examine the item and tell you what’s wrong. Then if you do decide to repair the item, who’s to say how much more use you’ll enjoy.

The result, of course, is that for many items, more people are choosing replacement over repair. Thus, there has been a decreasing demand for service technicians in many fields, and when they are sought, they are very hard to find. Do we see this trend changing soon? No, not until Ralph or someone comparable returns to raise our consciousness once more.

But electronic service technicians are not the only ones in short supply. Service technicians in the automotive field are becoming scarce as well. For some makes, especially the imports, dealerships are resorting bidding wars for experienced techs.

What’s the answer? BMW is working with the technical schools and colleges to encourage young people to consider careers as service technicians—and it’s working.

We’re not surprised. In a previous Trend Alert, we talked about college interns as a source for good labor. Car dealerships and others wanting to attract these young people would do well to offer paid internships to tech school students. The experienced techs feel good about teaching and the young people become bonded to the organization.


© Copyright 1998- by The Herman Group, Inc. -- reproduction for publication is encouraged, with the following attribution: From "The Herman Trend Alert," by Joyce Gioia, Strategic Business Futurist. 336-210-3547 or http://www.hermangroup.com. To sign up, visit http://www.HermanTrendAlert.com. The Herman Trend Alert is a trademark of The Herman Group, Inc."

MAKE PLANS NOW TO ATTEND WORLDFUTURE 2015: MAKING THE FUTURE
Held in San Francisco, July 24-26, enjoy stimulating, interactive sessions with engaging technologist Paul Saffo, best-selling author Ramez Naam, and futurist Ari Popper. Attend a gala “fashion show of the future”, highlighting designers' visions of apparel in the year 2050. And you'll even have the opportunity to try out 3D printers, wearable devices, and other new and disruptive technologies. You will not want to miss this exciting conference! To register, visit https://www.wfs.org/civicrm/event/info?id=44&reset=1

FIND THE SKILLED PEOPLE YOU NEED
Vetjobs can help you find experienced, qualified people. You'll find a valuable list of virtual job fairs where you can advertise at http://vetjobs.com/media/upcoming-military-related-career-fairs/ Or you can post your open positions at Vetjobs.com. Mention the Herman Trend Alert for a 10% discount on your first order.

BUY A BOOK, HELP A HERO
by November 24th, Wiley released Jeff Wolf's latest book, Seven Disciplines of a Leader. When you buy a copy, 100% of the proceeds will go to wounded warrior veteran organizations: Warrior Foundation Freedom Station, Blue Star Families and Building Homes for Heroes. What a great way to say "Thank you" to those who sacrificed so much!

To read this Herman Trend Alert on the web: http:// www.hermangroup.com/alert/archive_12-17-2014.html


Herman Trend Alerts are produced by the Herman Group, strategic business futurists, Certified Management Consultants, authors, and professional speakers.

New subscribers are welcome. There is no charge for this public service. The Herman Trend Alert is read by over 30,000 people in 87 countries, including other websites and printed periodicals. Do you enjoy receiving this weekly e-mail update? Contact us about our co-branded Herman Trend Alert service. Click here to sign up for the Herman Trend Alert.


Subscribe or Unsubscribe to weekly Herman Trend Alert
View this week's Herman Trend Alert
Archived Weekly Herman Trend Alerts

                                                                                                                                                                                                                                                                                                                                                                         


[ Home · About · Products · Resources · Media ]

 

7112 Viridian Lane
Austin, TX 78739
Voice: 336-210-3547
Toll Free in US & Canada: 800-227-3566
E-mail: info@hermangroup.com


  © The Herman Group. All rights reserved.

Web site design by WebEditor Design Services, Inc.