This Week's Herman Trend Alert

Culture and Engagement Emerge
as Keys to Success

 

  The Herman Trend Alert

August 12, 1998

Service Technicians—An Endangered Species

Back in the sixties, Ralph Nader and others tried to raise our consciousness about our throwaway society. Many of us listened. We bought more energy-efficient products and looked for products with quality that would last. That was then.

Now we have technology that enables us to make electronics and other products more cheaply and we are living in a period of unprecedented prosperity. The cost of replacement is so relatively low and the cost of repair so relatively high that it rarely makes sense to repair an item. On small appliances and office machines, repair shops will charge you one-third to one-half of the cost of the item to simply examine the item and tell you what’s wrong. Then if you do decide to repair the item, who’s to say how much more use you’ll enjoy.

The result, of course, is that for many items, more people are choosing replacement over repair. Thus, there has been a decreasing demand for service technicians in many fields, and when they are sought, they are very hard to find. Do we see this trend changing soon? No, not until Ralph or someone comparable returns to raise our consciousness once more.

But electronic service technicians are not the only ones in short supply. Service technicians in the automotive field are becoming scarce as well. For some makes, especially the imports, dealerships are resorting bidding wars for experienced techs.

What’s the answer? BMW is working with the technical schools and colleges to encourage young people to consider careers as service technicians—and it’s working.

We’re not surprised. In a previous Trend Alert, we talked about college interns as a source for good labor. Car dealerships and others wanting to attract these young people would do well to offer paid internships to tech school students. The experienced techs feel good about teaching and the young people become bonded to the organization.


© Copyright 1998- by The Herman Group, Inc. -- reproduction for publication is encouraged, with the following attribution: From "The Herman Trend Alert," by Joyce Gioia, Strategic Business Futurist. 336-210-3547 or http://www.hermangroup.com. To sign up, visit http://www.HermanTrendAlert.com. The Herman Trend Alert is a trademark of The Herman Group, Inc."

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Held in San Francisco, July 24-26, enjoy stimulating, interactive sessions with engaging technologist Paul Saffo, best-selling author Ramez Naam, futurist Ari Popper, and our own author Joyce Gioia. Attend a gala "fashion show of the future”, highlighting designers' visions of apparel in the year 2050. And you'll even have the opportunity to try out 3D printers, wearable devices, and other new and disruptive technologies. You will not want to miss this exciting conference! To discover more and register, visit www.WorldFuture2015.org.

FOOD SUPPLEMENT MAKES A REMARKABLE DIFFERENCE FOR OUR AUTHOR
Joyce could hardly believe her eyes when she saw his latest lab results. Her husband, who had been diagnosed with Stage 2 Kidney Disease, due to decades on lithium, now has totally normal kidney function (copies of both sets of lab results available upon request). And the only thing he did differently was to take an extraordinary new food supplement. Somehow, it normalizes body function by bringing energy to the cells. It has been found to lower cholesterol and blood pressure, and even reduce blood sugar to normal levels. For more information, call Joyce at 336.210.3548 or email her at joyce@hermangroup.com. To read this Herman Trend Alert on the web: http:// www.hermangroup.com/alert/archive_6-24-2015.html.


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