The Herman Trend Alert|
December 12, 2000
Remote Management: New Skills for Managers
19 Days until January 1, 2001
How well could you manage people you never see?
As the number of telecommuters increases, we've seen the beginning of this change. More companies are expecting their employees to travel, "hoteling" at various company facilities. Other employees are operating in customer locations or are continually on the road. Still other workers are contingent employees who won't respond to the same kind of relationship that managers have with permanent staff. And we haven't even begun to explore how we'll deal with employees of contractors, outsourcing suppliers, and in-sourced resources.
The new set of skills will be much different than the traditional skills applied by managers to get things done. No longer will supervisors monitor what time people show up for work, how many breaks they take, or whether they make personal phone calls. If a boss can't see the subordinates-who are located at home or in a remote facility, the familiar directive and controlling styles won't work. The emphasis will shift to results, rather than activity, with a greater reliance on measurements that have yet to be developed in many organizations. No longer will monitoring activity be sufficient; a new approach will be required.
A massive retraining of managers and supervisors looms before us as we transform relationships between workers and their employers. Managers of the future will rely on skills like persuasion, negotiation, and complete communication. Are you prepared to manage people in remote locations? How well do you lead using e-mail, faxes, telephone conference calls, and files shared over distance? Can you imagine leading people you've never even met?
Will management of remote workers and resources be expected of all managers? Or will this skill become a specialized field, a new competency to be taught in schools and corporate training programs? What challenges will we face, and how will we deal with them as more and more of our workers never even see each other? Will we miss the social interaction? Can we function without human-to-human, face-to-face bonding? What will corporate culture be like when we don't know each other?
© Copyright 1998- by The Herman Group, Inc. -- reproduction for publication is encouraged, with the following attribution: From "The Herman Trend Alert," by Joyce Gioia, Strategic Business Futurist. 336-210-3548 or https://hermangroup.com. To sign up, visit https://HermanTrendAlert.com. The Herman Trend Alert is a trademark of The Herman Group, Inc."
HOW DOES SHE DO IT?
APF'S FUTURES FESTIVAL IN 3 DAYS: ONLINE OCTOBER 24TH: FULL SPECTRUM FUTURES
OUR VERSATILE TRANSLATOR ROCKS!
To read this Herman Trend Alert on the web: https://hermangroup.com/alert/archive_10-21-2020.html.
Herman Trend Alerts are produced by the Herman Group, strategic business futurists, Certified Management Consultants, authors, and professional speakers.
New subscribers are always welcome. There is no charge for this public service. The Herman Trend Alert is read by over 30,000 people in 90 countries, including other websites and printed periodicals. Click here to sign up for the Herman Trend Alert.
Do you enjoy receiving this weekly e-mail update? Contact us about our co-branded Herman Trend Alert service.
7112 Viridian Lane
Web site design by WebEditor Design Services, Inc.