This Week's Herman Trend Alert

Leadership in Normal 2.0

  The Herman Trend Alert

March 21, 2018

Turnkey Mentorship Using AI

According to Price Waterhouse Coopers, "The number one employee benefit of choice for Millennials is personalized career development." We at The Herman Group have often said that employees around the world are looking for three things: Training and Development, Career Pathing and Life-Work Balance. takes care of the career pathing piece. And although men will apply for a job when they have only three of ten of the requested qualifications, women will not apply without seven of ten. One of the benefits of this platform is that it creates equal access to career pathing for all employees.

Mentorship works, but. . .
We know that mentorship works and over the years have encouraged thousands of employers to reap its benefits. Unfortunately, though mentorship works, it must be done right to succeed. That is why we are so enthusiastic about Clearly a wonderful play on words, this product has been tested by a number of big name companies and every one of them has adopted the product after testing. That’s an impressive track record.

Why is NextPlay so effective?
In the past, the problems with mentorship programs have dealt with training and consistency. Ellen, NextPlay’s AI, takes the guesswork out of the equation. Ellen chats with employees and matches them with potential mentors. After that, many mechanisms happen organically.

Training mentors and mentees
Not only does the program include online training of mentors and mentees, but the program fosters a company culture of “meaningful mentorship moments”. Customized to the company, the mobile app features personalized onboarding, reminders, feedback, and training. It even prepares mentees for their meetings with their mentors by setting expectations and including suggested questions to ask in the reminder.

Real-time analytics
Companies can track employee progress and increased retention in real-time to see the difference the program is making. And like most AI, Ellen more than pays for herself. She allows employers to mentor an entire department for the cost of hiring one entry level employee. Plus, typical user companies will save $250,000USD in hiring costs and lost revenue per entry-to-mid-level employee mentored by someone at their company.

Results achieved
Some well-known brands have been testing, including Lyft, Slunk, and Asurion. A whopping 90 percent of their matched mentors and protégés keep in touch after the initial three meetings. Not only that, but after experiencing Next Play, 25 percent more employees “strongly recommend” working at their company. That kind of an increase in company loyalty is extraordinary.

The first of many to come
This kind of customized turn-key mentorship program will be a godsend for both companies and mentees. We expect Ellen to have a long and prosperous “employment history”. Though Ellen from NextPlay is the first AI-augmented mentorship program, it probably won’t be the last. We are excited to see the future that this AI can help forge for companies smart enough to invest in their employees, sooner rather than later. We also expect to see AI growth in other similar areas, like fostering feedback between employees and their supervisors.

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