The Herman Trend Alert|
April 4, 2000
Exploding Service Industry
271 days until January 1, 2001
Do you like to be waited on? Catered to? Taken care of?
Join the crowd. A rapidly increasing proportion of our society wants to be served, in various ways. We have high expectations of service; we love it when service is provided well.
The demand for service-in practically every aspect of our lives-is strong. We demand service at restaurants, banks, retail stores, government offices, hotels, sports facilities, and more. The list goes on. Consequently, we're moving from an industrial economy to an information economy, to a knowledge economy, to a service economy.
Consumers-business and personal-have more money today, but less time. Or at least we choose to take less time to do things like mow the lawn, shuttle the kids, and fix dinner. Entrepreneurs are jumping at the opportunities, eagerly searching for ways to make money from the time constraints and lazy streaks of the customers they serve.
Single-service firms will gradually combine forces to gain the power of one-stop shopping. In the same manner that we see so many industries consolidating and franchisees operating more than one service under the same roof, service providers will become more involved in combinations and "roll-ups." A recently-announced example is the new relationship between Takeout Taxi and Blockbuster Video. Now customers will be able to order dinner and a video to be delivered at the same time . . . extra convenience for people who just want to relax with a decent meal in front of the television.
Concierge services are expanding. From an emerging service just a few years ago, the concierge industry is growing in both the business and personal arenas. We're already seeing networks formed to serve clients around the country and franchising is just around the corner.
The tight labor market will impact the service industry as more employers compete with each other to attract workers. In this field, this competition is likely to drive wages up, increasing the cost of some services. The demand is strong enough that some increase in prices will not dampen the growth of services in the near-term future.
© Copyright 1998- by The Herman Group, Inc. -- reproduction for publication is encouraged, with the following attribution: From "The Herman Trend Alert," by Joyce Gioia, Strategic Business Futurist. 336-210-3548 or https://hermangroup.com. To sign up, visit https://HermanTrendAlert.com. The Herman Trend Alert is a trademark of The Herman Group, Inc."
HOW DOES SHE DO IT?
APF'S FUTURES FESTIVAL IN 3 DAYS: ONLINE OCTOBER 24TH: FULL SPECTRUM FUTURES
OUR VERSATILE TRANSLATOR ROCKS!
To read this Herman Trend Alert on the web: https://hermangroup.com/alert/archive_10-21-2020.html.
Herman Trend Alerts are produced by the Herman Group, strategic business futurists, Certified Management Consultants, authors, and professional speakers.
New subscribers are always welcome. There is no charge for this public service. The Herman Trend Alert is read by over 30,000 people in 90 countries, including other websites and printed periodicals. Click here to sign up for the Herman Trend Alert.
Do you enjoy receiving this weekly e-mail update? Contact us about our co-branded Herman Trend Alert service.
7112 Viridian Lane
Web site design by WebEditor Design Services, Inc.