Responding to the growing interest in conducting exit interviews to discover why valued workers are leaving employers, The Herman Group, a workforce consulting firm based in Greensboro, North Carolina, has launched a unique new service. InnerView Interviews will provide employers with comprehensive exit interviews, stay interviews, and candidate interviews.
"Decision makers need information to do their jobs," said Roger Herman, Chief Executive Officer of The Herman Group. "This service will give them much more than alternative solutions because of the unique way we’ve put this service together. Interviews will be conducted by certified human resource professionals who know exactly what kinds of information those decision makers need to know," he explained. "They’ll use behavioral interviewing techniques to probe and explore the true causes of departures, probably uncovering serious issues that employers should address quickly."
Exit interviews are often conducted by company managers or human resource specialists. They are usually not trained to go beyond completion of a form and a required interview with a departing employee. Even when an interviewer is well-qualified and motivated, the employee going out the door may not be forthcoming about the real reasons for leaving. "’I got a better job’ or ‘they’ll pay me more money,’ are usually not the real reasons," said Herman.
Other alternatives to gather information from former employees include questionnaires sent to their homes, calls made by telemarketers, and calls placed by trained interviewers.
"Our clients will benefit from the expertise of our specialists," said Herman, "since they will be professionally dedicated to learning the real reasons behind employee movement."
The InnerView Interview service will be managed by Michele Pedersen, PHR, a member of The Herman Group consulting team. She has worked in recruiting, talent development, and retention since 1992. Her career experience includes training people in the practice of behavioral interviewing.
"Our service will go beyond exit interviews," Pedersen noted. "Just as valuable will be our ‘stay’ interviews. We’ll talk with valued employees who are not leaving their employers to learn more about why they stay. This information is vital for policy makers who decide what to do to attract and hold top talent."
As the employment market heats up, employers are recruiting much more aggressively. When they find a candidate they want to hire, it’s an important decision. If the candidate declines the offer, the employer needs to know if there are reasons beyond what the candidate said to the recruiter. "We’ll gather that information for them," Pedersen said, "and we’ll talk with people who did accept to get their feelings about the recruitment process."
The Herman Group, in practice since 1980, is based in Greensboro, North Carolina. The firm specializes in workforce trends and practical strategies to build stable, productive workplaces. The firm is internationally known for its work in employee retention.
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