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  Press Release
For Immediate Release
Contact: Roger Herman

Sedgwick CMS Named Employer of Choice®

Memphis, Tenn., September 30, 2004 ­ Sedgwick Claims Management Services, Inc. (Sedgwick CMS) has achieved certification as an Employer of Choice®. Designation as an Employer of Choice is awarded to public, private or not-for-profit employers that demonstrate effective implementation of best practices in attracting, developing and retaining outstanding people.

"Sedgwick CMS is the first employer in the insurance and risk services sector to qualify for certification as an Employer of Choice," said Roger E. Herman, lead author of "How to Become an Employer of Choice" representing Employer of Choice, Inc®. "It has become all too commonplace for employers to claim ‘employer of choice’ status without acknowledging or living up to what the term actually means. Sedgwick CMS earned this credential based on the results of a survey of all Sedgwick CMS employees and on the Employer of Choice Advisory Board’s independent assessment of the company’s culture, leadership, care for its people, compensation and benefits practices, success in providing opportunities for growth and meaningful work, employee loyalty and performance results.

"Sedgwick CMS qualified as an Employer of Choice on its first application," explained Joyce Gioia, President of Employer of Choice, Inc. "It requires exceptional focus for a large multi-location organization such as Sedgwick CMS to establish an authentic Employer of Choice environment. For many organizations, the initial assessment serves principally to identify opportunities for improvement in preparation for subsequent applications."

"In our business, it takes outstanding people to produce consistently superior outcomes for clients," said David A. North, president and CEO of Sedgwick CMS. "Sedgwick CMS aims to be the preferred employer for career oriented claims professionals in every community in which we operate.

"Growth for individuals is one of our company’s core values. We recognized in the Employer of Choice guidelines an opportunity to validate our colleague development efforts and refine our process for continuous improvement. We are using the anonymous responses of our colleagues to the Employer of Choice survey to benchmark our current practices and establish priorities for next steps. This is one of the reasons I believe Sedgwick CMS is the best place to work in our industry," North concluded.

Employer of Choice, Inc. is a partner of The Herman Group, a provider of strategic business consulting services concentrating on workforce and workplace trends and employee retention. For a detailed discussion of the characteristics of the "Employer of Choice" workplace, see "How to Become an Employer of Choice" by Roger E. Herman and Joyce L. Gioia (Oakhill Press, April 2000). For more visit Contact: Joyce Gioia, president, (336) 282-2019,

Sedgwick Claims Management Services, Inc. is the leader in innovative claims and productivity management solutions. Sedgwick CMS provides cost-effective claims administration, managed care, program management and related services to major employers through the expertise of 3,200 colleagues in more than eighty offices in the U.S. and Canada. Specialty areas include workers’ compensation; general, automobile and professional liability; and short and long-term disability. Sedgwick CMS designs and implements customized programs based on proven practices that meet client needs. For more visit Contact: Frank J. Huffman, director of corporate communications, (901) 415-7548,

The Herman Group is a firm of consulting futurists concentrating on workforce and workplace trends and their implications. Emphasis is placed on employee selection and retention as critical strategies. Included in the firm are researchers, professional speakers, authors, and consultants. The Herman Group is based in Greensboro, NC, with affiliates in Sao Paulo, Melbourne, Hong Kong, and Port Louis, Mauritius. Contact Joyce Gioia-Herman at 336-210-3548 or e-mail:                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            

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