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HermanCheckStart
Job Categories
HermanCheckStart
offers various reports describing an individual's
behavior in specific Job Categories. A unique feature
of this menu of Job Categories is that it is possible
to examine different aspects of job-related behaviors.
Job Categories Available and their descriptions:
Turnover Vulnerability Report
Persuasive Sales
Telemarketing Sales
Retail Sales
Management
Customer Service
Administrative
Financial
Information Technology
Engineering
Healthcare
Food Service
Hospitality
Production
Warehouse
Driver
Turnover Vulnerability Report
This report identifies potential environmental and job responsibility situations that can be a poor match with an employee or job candidate's personality and which could present a possible retention problem.
Persuasive Sales
Most
sales jobs are Persuasive Sales jobs to some degree.
In Persuasive Sales, the salesperson must make a sales
presentation of some kind. This is generally done
face-to-face and with or without visual aids. The
presentation may be closely scripted, or it may be
consultative, adapting to each new prospect. The sales
process may require a high level of interaction during
the sales interview, or it may be more one-sided,
with the salesperson doing most of the talking. Persuasive
Sales must be closed by the salesperson; the prospect
must be persuaded to take action. The sales cycle
may last several months, or it may be only that one
meeting between prospect and salesperson. It may be
complex or technically oriented, requiring extensive
training, or it may be quite simple. NOTE: The cognitive
portion of HermanCheckStart is recommended for Persuasive
Sales positions.
Other
HermanCheckStart reports that may be helpful: Customer
Service, Management
Telemarketing
Sales
Telemarketing Sales normally consists of making a
sales presentation of some kind over the telephone.
In outgoing Telemarketing Sales, the salesperson telephones
the prospects directly. In Incoming Telemarketing
Sales, the salesperson answers calls from prospects
who are responding to some form of advertising. In
both cases, the salesperson is expected to persuade
the prospect to take some form of action. This could
be to make a purchase; to agree to an appointment
for a face-to-face presentation of some kind; to participate
in a marketing survey; or to agree to some other action.
Some of these will require greater levels of persuasion
than others.
Other HermanCheckStart reports that may be helpful: Customer
Service, Persuasive
Sales
Retail Sales
A position in Retail Sales is exemplified by the sales
staff of most retail stores found throughout the country.
The location or advertising generates traffic and
the success of the store depends largely on what happens
once the shopper enters the store. There are many
ways to succeed in the position of Retail Sales Associate,
and those depend to some extent on the particular
store and its marketing strategies, target market,
and sales approach. This text is written so as to
afford the store manager with a description of the
sales and service behaviors that are most likely to
be used by the candidate.
Other HermanCheckStart reports that may be helpful: Customer
Service
Management
Whether the title is Manager, Supervisor, Director,
Lead Person, or Head Teller, the responsibility of
such positions is to produce results through the actions
of other people. This may be done in a collaborative
way, emphasizing teamwork, or it may be done in an
authoritative style with superiors and subordinates.
In every case, the person in leadership must deal
with discipline and performance problems; provide
feedback to others; develop plans; manage projects;
and make decisions. NOTE: The cognitive portion of
HermanCheckStart is recommended for all Management positions.
Other
HermanCheckStart reports that may be helpful: Financial,
Customer Service
Customer Service
All businesses must deliver Customer Service in some
form. CheckStart's Customer Service report is designed
to describe the expected job-related behaviors that
an individual would have when they are interacting
directly with customers. This is certainly well-suited
to specific Customer Service positions, however it
is also an important component in understanding how
any individual in any position will behave when dealing
with customers.
Administrative
Secretaries, administrative assistants, clerical workers,
and many others are responsible for handling paperwork
and supporting the work of other people. Some of these
jobs demand a high attention to details, and some
do not. Some involve scheduling and time management,
and others must react to events as they happen. Some
are collaborative with an emphasis on teamwork, and
others require working alone. Some involve answering
the telephone and dealing with the duties of a receptionist.
NOTE: The cognitive portion of HermanCheckStart is recommended
for most Administrative/Clerical positions.
Other
HermanCheckStart reports that may be helpful: Financial,
Customer Service
Financial
Financial positions involve dealing with a high degree
of detail accurately. Financial practices typically
demand a high degree of compliance with established
rules and procedures. Time management is usually important,
and there are many critical deadlines that must be
met. Depending upon the job, other requirements might
include working closely with other members of a work
group, decision making, problem solving, directing
the work of others, planning and managing projects,
and more. Some Financial positions are bookkeeping,
accountant, controller, purchasing, CFO, teller, loan
officer, cashier, and other jobs with financial responsibilities.
Other HermanCheckStart reports that may be helpful: Management,
Customer Service
IT (Information Technology)
IT positions include a wide range of jobs, such as
programmer, software developer, hardware technician,
Web designer, CIO, project managers, network specialist,
systems analyst, computer sales, software sales, and
more. Each position must deliver a set of job-related
behaviors that may be unique to a particular situation
or a particular company. Checkstart's IT report is
designed to translate an individual's personality
traits and cognitive ability into those job-related
behaviors that are most common to IT positions. In
order to acquire a more complete picture of how an
individual will perform in a particular IT role, it
is may be necessary to consider the information from
several other HermanCheckStart reports.
Other
HermanCheckStart reports that may be helpful: Customer
Service, Management
Engineering
There are many specialized areas of Engineering. The
principal differences are found in the knowledge and
skills required for those disciplines. There are job-related
behaviors that are common to all Engineering positions.
Some Engineering roles are more customer-focused,
either in terms of sales or service delivery. The
use of other HermanCheckStart reports is important to gain
a more complete picture of these aspects of particular
Engineering positions.
Other
HermanCheckStart reports that may be helpful: Persuasive
Sales, Management, Customer
Service
Healthcare
Healthcare positions normally involve direct contact
with patients. Most Healthcare jobs demand a critical
attention to details. Rules and procedures are specific
and must be followed closely. Organization is important,
but often the individual must react to unexpected
events. Healthcare jobs also involve working closely
with other people. Some Healthcare jobs may require
decision making, directing the work of others, dealing
with high levels of stress, handling difficult situations,
and more. Some Healthcare positions are nurse, orderly,
doctor's assistant, lab technician, dietitian, pharmacist,
medical assistant, emergency medical personnel, and
other jobs related to the medical field.
Other HermanCheckStart reports that may be helpful: Management,
Customer Service
Food Service
There are a wide range of Food Service positions,
ranging from those in fine dining restaurants to fast
food drive through windows. What they have in common
is that each must deliver a positive experience to
the customer. Some Food Service positions have clearly
defined job requirements, with each action predetermined
in an operating manual. This may even include the
words that are to be used with the customers. Other
Food Service jobs may involve reacting to the needs
of the customers in a more flexible manner. Some jobs
may require more attention to detail; some will require
more customer interaction. HermanCheckStart is a good starting
point for determining how an individual matches a
particular Food Service position.
Other
HermanCheckStart reports that may be helpful: Management,
Customer Service
Hospitality
There are many different jobs in the Hospitality industry.
This HermanCheckStart report does not attempt to deal specifically
with all of them in detail. What most Hospitality
jobs have in common is that some established procedures
are followed in order to provide a positive experience
for the guests. Some jobs will involve more interaction
with the guests than other jobs. Some will require
a greater degree of flexibility than other jobs. Some
will require decision making, problem solving, handling
higher levels of stress, supervising the work of others,
handling paperwork, planning events, and more. In
order to get a more complete picture of some job behaviors,
it may be necessary to consider the information from
other HermanCheckStart job categories.
Other
HermanCheckStart reports that may be helpful: Customer
Service, Management,
Food Service, Financial,
Driver
Production
Production jobs are generally involved in some type
of manufacturing process. That process may be extremely
mechanized or it may rely mainly on handwork. The
quality of the product may depend upon strict adherence
to a proven process, or it may depend on the independent
decisions of an empowered work force. The HermanCheckStart
Production report focuses on those job-related behaviors
that are common to most industrial positions.
Other
HermanCheckStart reports that may be helpful: Management
(Supervisor)
Warehouse
Warehouse personnel are generally involved in shipping
or receiving goods. Attention to detail is important,
as is consistency in following established procedures.
Compliance with safety rules is critical. Warehouse
personnel may work as part of a team or they may work
separately. Some positions may involve directing the
work of others.
Other
HermanCheckStart reports that may be helpful: Management,
Customer Service
Driver
There are countless jobs that involve driving, such
as route drivers, moving van drivers, delivery drivers,
ambulance drivers, shuttle drivers, taxi drivers,
bus drivers, long haul truck drivers, short haul truck
drivers, tow truck drivers, and many more. The HermanCheckStart
Driver report does not begin to be comprehensive enough
to relate specifically to all of these types of Driver
positions. The HermanCheckStart Driver report provides information
on job-related behaviors that are likely to be found
in situations in which Driving "supports"
the principal business of the company, but is not
"the" principal business of the company.
Route driver, delivery truck driver, hospitality shuttle
driver, and short haul truck driver are examples of
positions that are generally appropriate for the HermanCheckStart
report. The report will provide insights into the
more specialized Driver jobs, but it may not address
certain critical job behaviors that are unique to
that particular position. The report will include
activities such as maintaining a schedule, interacting
with customers, handling paperwork, dealing with confrontation,
following rules, consistency of service, and following
safety practices.
Other
HermanCheckStart reports that may be helpful: Customer
Service
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